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Outage in Cuseum

Issue Identified with Blackbaud Altru API for integration

Resolved Minor
June 25, 2024 - Started over 1 year ago - Lasted 3 days
Official incident page

Incident Report

We have identified an issue affecting Altru customers. It appears that Blackbaud Altru API is returning an unauthorized or access-denied response on their side. Our team is monitoring Blackbaud's progress in resolving the issue. You can follow the Blackbaud issue here: https://status.blackbaud.com/incidents/c3dthxf0s8qy If you require further information, please don't hesitate to contact our support team.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/28/2024 08:22PM

We are pleased to report that the issue with Blackbaud Altru® API has been resolved. We have confirmed that all systems are operating as expected. If you have any further questions or concerns, please don't hesitate to contact our support team.
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Full track about the issue on Blackbaud Altru® API: https://status.blackbaud.com/incidents/c3dthxf0s8qy

MONITORING over 1 year ago - at 06/28/2024 06:23AM

Update from Blackbaud Altru®:
Engineers have deployed a fix for the API request errors. We are continuing to monitor system performance. We will provide a progress update at 10:30AM ET. Please continue to reference this page for updates.
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You can follow their updates here: https://status.blackbaud.com/incidents/c3dthxf0s8qy

IDENTIFIED over 1 year ago - at 06/27/2024 03:56PM

Update from Blackbaud Altru®:
Our efforts to diagnose and resolve this issue were impacted on 6-26 by an Azure outage in the US East Region, which was resolved around 8:30 PM on 6-26. With yesterday's outage resolved, we have been able to identify the root cause of this issue and are working to resolve it as quickly as possible. Please continue to reference this page for updates.
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You can follow their updates here: https://status.blackbaud.com/incidents/c3dthxf0s8qy

INVESTIGATING over 1 year ago - at 06/26/2024 01:40PM

Update from Blackbaud Altru®:
Following the configuration change, we continue to see intermittent occurrences of these errors in logs and embedded OData connections, and are continuing to investigate. Please continue to reference this page for update.
You can follow the progress here: https://status.blackbaud.com/incidents/c3dthxf0s8qy

MONITORING over 1 year ago - at 06/26/2024 01:58AM

Update from Blackbaud Altru team:
Engineers have made a configuration change and are now seeing a lower volume of authorization errors coming from API requests. We will continue to monitor overnight to determine if additional changes are needed. Please continue to reference this page for updates. We expect to have additional updates by 11:00 AM ET.
You can follow the progress here: https://status.blackbaud.com/incidents/c3dthxf0s8qy

IDENTIFIED over 1 year ago - at 06/25/2024 02:33PM

We have identified an issue affecting Altru customers. It appears that Blackbaud Altru API is returning an unauthorized or access-denied response on their side. Our team is monitoring Blackbaud's progress in resolving the issue.
You can follow the Blackbaud issue here: https://status.blackbaud.com/incidents/c3dthxf0s8qy
If you require further information, please don't hesitate to contact our support team.

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