Outage in Cuseum

Issue Identified with Altru integration

Resolved Minor

June 17, 2024 - Started over 1 year ago - Lasted about 12 hours
Official incident page

Incident Report

We have identified an issue affecting Altru customers. It appears that Blackbaud Altru API is returning an unauthorized or access-denied response on their side. Our team is monitoring Blackbaud's progress in resolving the issue. You can follow the Blackbaud issue here: https://status.blackbaud.com/incidents/r7clgsjb1j0l If you require further information, please don't hesitate to contact our support team.

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 06/18/2024 03:17PM

We are pleased to report that the issue with Altru integration has been resolved. If you have any further questions or concerns, please don't hesitate to contact our support team.
Blackbaud Altru status about the issue: https://status.blackbaud.com/incidents/r7clgsjb1j0l

IDENTIFIED over 1 year ago - at 06/18/2024 03:46AM

We have identified an issue affecting Altru customers. It appears that Blackbaud Altru API is returning an unauthorized or access-denied response on their side. Our team is monitoring Blackbaud's progress in resolving the issue.
You can follow the Blackbaud issue here: https://status.blackbaud.com/incidents/r7clgsjb1j0l
If you require further information, please don't hesitate to contact our support team.

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