Outage in Custodian Datacentres Service
[CDC-ID: #255595] ME14 - 11kV Supply Faults
Resolved Minor
February 28, 2026 - Started 27 days ago
- Lasted about 1 hour
Incident Report
ME14 has seen a complete loss of 11kV supplies across all feeds due to two separate off-site high-voltage cable faults in the local area of Maidstone.
CDC's UPS systems carried the load while all on-site generation started; and then transferred on to load as expected without any interruption to critical infrastructure.
There is now an elevated risk level at ME14 while UKPN engineers work to resolve both cable faults and the site remains on local generation.
CDC engineering staff on-site are closely monitoring.
CDC's UPS systems carried the load while all on-site generation started; and then transferred on to load as expected without any interruption to critical infrastructure.
There is now an elevated risk level at ME14 while UKPN engineers work to resolve both cable faults and the site remains on local generation.
CDC engineering staff on-site are closely monitoring.
Components affected
Custodian Datacentres Service Global IP Transit Custodian Datacentres Service MPLS/VPLS/L2VPN Custodian Datacentres Service Colocation Custodian Datacentres Service DWDM/Wavelength Custodian Datacentres Service Website / Domain Hosting Custodian Datacentres Service Public CloudNeed to monitor Custodian Datacentres Service outages?
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Latest Updates ( sorted recent to last )
27 days ago - at 02/28/2026 10:12AM
ME14 has seen a complete loss of 11kV supplies across all feeds due to two separate off-site high-voltage cable faults in the local area of Maidstone.
CDC's UPS systems carried the load while all on-site generation started; and then transferred on to load as expected without any interruption to critical infrastructure.
There is now an elevated risk level at ME14 while UKPN engineers work to resolve both cable faults and the site remains on local generation.
CDC engineering staff on-site are closely monitoring.
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