Outage in Custodian Datacentres Service
Service Status Notice – Email Delivery Disruption
Resolved Major
November 13, 2026 - Started 2 days ago
- Lasted about 7 hours
Incident Report
We are currently experiencing intermittent issues receiving inbound emails due to a widespread Microsoft 365 service outage.
Our infrastructure and customer services remain fully operational, including our online support portal.
Customers requiring assistance should raise support tickets normally through our customer portal.
For urgent requests or enquiries, please call our team on 01622 230382.
We apologise for any inconvenience caused by this third-party disruption and thank you for your understanding.
Our infrastructure and customer services remain fully operational, including our online support portal.
Customers requiring assistance should raise support tickets normally through our customer portal.
For urgent requests or enquiries, please call our team on 01622 230382.
We apologise for any inconvenience caused by this third-party disruption and thank you for your understanding.
Components affected
Custodian Datacentres Service Support Desk OperationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
3 days ago - at 11/12/2026 06:03PM
We are currently experiencing intermittent issues receiving inbound emails due to a widespread Microsoft 365 service outage.
Our infrastructure and customer services remain fully operational, including our online support portal.
Customers requiring assistance should raise support tickets normally through our customer portal.
For urgent requests or enquiries, please call our team on 01622 230382.
We apologise for any inconvenience caused by this third-party disruption and thank you for your understanding.
2 days ago - at 11/13/2026 09:05AM
As part of the ongoing Microsoft 365 outage, emails inbound and outbound from our Custodian Portal remain intermittent.
We recommend logging into the Portal directly to raise or check the status of any tickets you have raised.
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