Outage in Cvent

planner side event imports/uploads failing for file size more than 4 MB

Resolved Minor

September 19, 2025 - Started 6 months ago - Lasted about 5 hours

Incident Report

We are currently investigating an issue where planner side event imports/uploads that do not use admin library as source are failing when the file size is more than 4mb, while the defined limit is 10 mb. We apologize for any inconvenience this may cause and assure you that our team is actively engaged in resolving the matter. We will provide further updates as soon as possible.

Components affected

Cvent Registration Cvent Plan and Promote Cvent North America Cvent Plan and Promote Cvent Registration Cvent Event Marketing & Management Cvent Europe Cvent Event Marketing & Management

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