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Outage in Cvent

Delayed email delivery for recipients hosted on Microsoft 365

Resolved Minor
September 04, 2026 - Started 2 days ago - Lasted about 4 hours

Incident Report

Summary AI Generated

Cvent experienced a 4.5-hour incident where emails to Microsoft 365 (Outlook/Exchange Online) recipients were delayed across North America and Europe, including the JiffleNow platform. The issue stemmed from a confirmed platform-wide Microsoft Office 365 outage, while emails to non-Microsoft 365 domains continued to deliver successfully.

We are currently investigating an incident affecting email delivery for recipients hosted on Microsoft 365 ((Outlook / Exchange Online). This issue impacts Cvent's email infrastructure, including JiffleNow, and is caused by a confirmed platform-wide incident with Microsoft's Office 365 service. Some emails are experiencing delays, while messages sent to non-Microsoft 365 domains are being delivered successfully. We apologize for any inconvenience this may cause and will provide updates as soon as more information is available.

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