Outage in Cvent
Certain Attendees not able to book their reservations via Booking Site
Resolved Minor
September 22, 2026 - Started 3 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
A bug in Cvent Passkey prevented attendees from completing hotel reservations for two events — the 2026 OSBA Capital Conference and Trade Show and the Council for Exceptional Children Special Education Convention & Expo — when the Next button on the payment page failed to respond without displaying an error. The issue affected Room Block Management across North America for approximately 2.6 hours before being resolved.
We are currently investigating an issue affecting the reservation process on the Passkey website for the following events: 2026 OSBA Capital Conference and Trade Show and Council for Exceptional Children Special Education Convention & Expo. Clients are experiencing difficulties when attempting to click the Next button on the payment page, although no error message is displayed. We apologize for any inconvenience this may cause and are working diligently to resolve the situation.
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