Outage in Cvent
Payments May Not Be Captured for Events Using Non-USD Currencies
Resolved Minor
September 28, 2026 - Started 4 days ago
- Lasted about 14 hours
Incident Report
Summary AI Generated
A payment processing issue in Cvent Passkey prevented transactions from being captured (though they were authorized) for events using non-USD currencies. The problem affected Room Block Management and Exchange components across North America. The incident lasted approximately 14 hours before being resolved.
We are currently investigating an issue where transactions are being authorized but not captured in Passkey for events using a currency other than USD. We apologize for any inconvenience this may cause and assure you that our team is actively working to resolve the matter. Updates will be provided as soon as possible.
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