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Outage in Cvent

Issue Accessing Bids After Room Type Updates

Resolved Minor
November 03, 2026 - Started 3 days ago - Lasted about 4 hours

Incident Report

Summary AI Generated

A bug in Cvent caused bids to become inaccessible when hotels responded to negotiations by modifying additional room types, triggering a synchronization error. The issue affected Cvent Transient users across North America, specifically within the Suppliers & Venues and Transient Solutions components. The incident lasted approximately 4.4 hours before being resolved.

We are currently investigating an issue affecting bid access when a hotel responds to a negotiation by changing an additional room type, leading to an inaccessible bid due to a synchronization error. We apologize for any inconvenience this may have caused and assure you that our team is actively working to resolve the matter. Updates will be provided as soon as possible.

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