Outage in CyberSmart
Outage Incident - 24/08/2020 - Web App
Resolved MinorIncident Report
Issue Summary
- Total Outage time: 28 mins
- Dashboard users were not able to log in and use the platform, they faced an error message on any request.
Timeline (GMT)
- 09:25: Issue Reported
- 09:53 Issue Resolved
Root Cause
Spike in traffic which caused a set amount of connections to be refused from our web servers.
Resolution and recovery
Our Devops & Infrastructure team are working on implementing scaling services to allow for spikes in traffic.
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RESOLVED
over 5 years ago - at 08/24/2020 10:11AM
Issue Summary
- Total Outage time: 28 mins
- Dashboard users were not able to log in and use the platform, they faced an error message on any request.
Timeline (GMT)
- 09:25: Issue Reported
- 09:53 Issue Resolved
Root Cause
Spike in traffic which caused a set amount of connections to be refused from our web servers.
Resolution and recovery
Our Devops & Infrastructure team are working on implementing scaling services to allow for spikes in traffic.
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