Outage in CyberSmart

Outage Incident - 18/05/2019 - Web App

Resolved Minor
May 18, 2020 - Started over 5 years ago - Lasted almost 2 years
Official incident page

Incident Report

Issue Summary - Total Outage time: ~1 hours - Dashboard users were not able to log in and use the platform, they faced an error message on any request. Timeline (GMT) - 09:10: Issue Reported - 10:00 Issue found - 10:15 Issue resolved Root Cause Caused by service upgrades that had taken place on Sunday evening. Resolution and recovery Our Devops & Infrastructure team are working on building more in-depth processes for system changes.

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Latest Updates ( sorted recent to last )
RESOLVED over 5 years ago - at 05/18/2020 11:58AM

This incident has been resolved.

INVESTIGATING over 5 years ago - at 05/18/2020 11:57AM

This issue is now resolved.

INVESTIGATING over 5 years ago - at 05/18/2020 11:57AM

Issue Summary

- Total Outage time: ~1 hours
- Dashboard users were not able to log in and use the platform, they faced an error message on any request.

Timeline (GMT)

- 09:10: Issue Reported
- 10:00 Issue found
- 10:15 Issue resolved

Root Cause

Caused by service upgrades that had taken place on Sunday evening.

Resolution and recovery

Our Devops & Infrastructure team are working on building more in-depth processes for system changes.

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