Outage in CyberSmart

Outage Incident - 15/11/2019 - Web App

Resolved Minor

November 15, 2019 - Started over 6 years ago - Lasted over 2 years
Official incident page

Incident Report

Issue Summary - Total Outage time: ~17 hours - Admin users where not able to view their organisation's application results from within our portal. Timeline (GMT) - 10:13: Issue Reported - 10:30 Issue found - 10:52 patch release launched and issue confirmed fixed Root Cause Caused by a code level error which was affected by a change to our database schema (migrations). Resolution and recovery Our Quality Assurance team is working on improving our regression testing for releases. We aim to release fast and incrementally so we can get the latest features in use by our customers. Corrective and Preventative Measures Quality Assurance review on Regression testing

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RESOLVED over 6 years ago - at 11/15/2019 11:01AM

Issue Summary

- Total Outage time: ~17 hours
- Admin users where not able to view their organisation's application results from within our portal.

Timeline (GMT)

- 10:13: Issue Reported
- 10:30 Issue found
- 10:52 patch release launched and issue confirmed fixed

Root Cause

Caused by a code level error which was affected by a change to our database schema (migrations).

Resolution and recovery

Our Quality Assurance team is working on improving our regression testing for releases. We aim to release fast and incrementally so we can get the latest features in use by our customers.

Corrective and Preventative Measures

Quality Assurance review on Regression testing

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