Outage in CyberSmart

Outage Incident - 14/11/2019 - Web App

Resolved Minor

November 14, 2019 - Started over 6 years ago - Lasted over 2 years
Official incident page

Incident Report

Issue Summary - Total Outage time: ~3 hours - All users and applications where not able to access our Web Platform. Timeline (GMT) - 18:16: Issue Reported - 10:57 CyberSmart platform back online Root Cause New version release caused major errors due to a Database migration error. Resolution and recovery Using cloud services and migration fixes we were able to run the migration on our larger database tables. Corrective and Preventative Measures We are addressing current designs and plans to scale currently and will be assessing our use and future changes to our Database architecture and services.

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Latest Updates ( sorted recent to last )

RESOLVED over 6 years ago - at 11/15/2019 11:09AM

Issue Summary

- Total Outage time: ~3 hours
- All users and applications where not able to access our Web Platform.

Timeline (GMT)

- 18:16: Issue Reported
- 10:57 CyberSmart platform back online

Root Cause

New version release caused major errors due to a Database migration error.

Resolution and recovery

Using cloud services and migration fixes we were able to run the migration on our larger database tables.

Corrective and Preventative Measures

We are addressing current designs and plans to scale currently and will be assessing our use and future changes to our Database architecture and services.

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