Outage in CyberSmart

Outage Incident - 21/10/2019 - Web App

Resolved Minor

October 21, 2019 - Started over 6 years ago - Lasted over 2 years
Official incident page

Incident Report

Issue Summary - Total Outage time: 2m - All users were unable to access the CyberSmart Web platform due to a 3rd party component failure. - Platform was down for all users from 1:21 to 1:23. Timeline (GMT) - 1:21: Issue Began - 1:22: Issue resolved by automatic restart - 1:23: CyberSmart platform back online Root Cause We are currently upgrading our platform to cater for user scaling and are experiencing issues memory issues with the legacy components of the platform. Resolution and recovery We understand the problems and are currently underway in designing and launching a new backend architecture for scale and failover. This is currently in the testing phase and will live before 01/12/19. Corrective and Preventative Measures N/A

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Latest Updates ( sorted recent to last )

RESOLVED over 6 years ago - at 10/23/2019 09:34AM

Issue Summary

- Total Outage time: 2m
- All users were unable to access the CyberSmart Web platform due to a 3rd party component failure.
- Platform was down for all users from 1:21 to 1:23.

Timeline (GMT)

- 1:21: Issue Began
- 1:22: Issue resolved by automatic restart
- 1:23: CyberSmart platform back online

Root Cause

We are currently upgrading our platform to cater for user scaling and are experiencing issues memory issues with the legacy components of the platform.

Resolution and recovery

We understand the problems and are currently underway in designing and launching a new backend architecture for scale and failover. This is currently in the testing phase and will live before 01/12/19.

Corrective and Preventative Measures

N/A

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