Outage in Cybersource
Business Center - Transaction search and case management details
Resolved Minor
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Outage Details
Cybersource is aware of an issue that is currently affecting Business Center transaction search detail and case management details pages.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with retrieving some transaction data or case management search functionality in the Business Center.
Reported Start Time: 13:30 GMT on 24 November 2023
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC17278850
Components affected
Cybersource Case Management Search - Business Center Cybersource Virtual Terminal - Business CenterLatest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 11/25/2023 08:27PM
The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 13:30 GMT on 24 November 2023
Reported End Time: 14:00 GMT on 25 November 2023
Impact: Customers are now able to use the Business Center as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC17278850
MONITORING
almost 2 years ago - at 11/25/2023 03:03PM
The issue affecting Business Center transaction search detail and case management details pages has been mitigated.
Impact: Users may have experienced issues with retrieving some transaction data or case management search functionality in the Business Center.
Reported Start Time: 13:30 GMT on 24 November 2023
Reported End Time: TBC
Next Update: As status changes
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC17278850
IDENTIFIED
almost 2 years ago - at 11/24/2023 07:25PM
We continue to progress with resolution for the issue that is currently affecting Business Center transaction search detail and case management details pages.
We appreciate your patience as we work urgently on mitigation.
Impact: Users may experience issues with retrieving some transaction data or case management search functionality in the Business Center.
Reported Start Time: 13:30 GMT on 24 November 2023
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC17278850
IDENTIFIED
almost 2 years ago - at 11/24/2023 04:03PM
We are continuing to progress with resolution for the issue that is currently affecting Business Center transaction search detail and case management details pages.
We appreciate your patience as we work urgently on mitigation.
Impact: Users may experience issues with retrieving some transaction data or case management search functionality in the Business Center.
Reported Start Time: 13:30 GMT on 24 November 2023
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC17278850
IDENTIFIED
almost 2 years ago - at 11/24/2023 03:08PM
Cybersource is aware of an issue that is currently affecting Business Center transaction search detail and case management details pages.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with retrieving some transaction data or case management search functionality in the Business Center.
Reported Start Time: 13:30 GMT on 24 November 2023
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC17278850
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