Business Center - Transaction search and case management details

The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 13:30 GMT on 24 November 2023
Reported End Time: 14:00 GMT on 25 November 2023

Impact: Customers are now able to use the Business Center as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17278850

The issue affecting Business Center transaction search detail and case management details pages has been mitigated.

Impact: Users may have experienced issues with retrieving some transaction data or case management search functionality in the Business Center.

Reported Start Time: 13:30 GMT on 24 November 2023
Reported End Time: TBC

Next Update: As status changes

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17278850

We continue to progress with resolution for the issue that is currently affecting Business Center transaction search detail and case management details pages.

We appreciate your patience as we work urgently on mitigation.

Impact: Users may experience issues with retrieving some transaction data or case management search functionality in the Business Center.

Reported Start Time: 13:30 GMT on 24 November 2023

Next Update: As status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17278850

We are continuing to progress with resolution for the issue that is currently affecting Business Center transaction search detail and case management details pages.

We appreciate your patience as we work urgently on mitigation.

Impact: Users may experience issues with retrieving some transaction data or case management search functionality in the Business Center.

Reported Start Time: 13:30 GMT on 24 November 2023

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17278850

Cybersource is aware of an issue that is currently affecting Business Center transaction search detail and case management details pages.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues with retrieving some transaction data or case management search functionality in the Business Center.

Reported Start Time: 13:30 GMT on 24 November 2023

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17278850