Service Disruption

The issue affecting the Business Center transaction search detail and case management details pages has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 10:25 GMT on 2 February 2024
Reported End Time: 12:10 GMT on 2 February 2024

Impact: Customers are now able to use the Business Center as normal.

Next Update: No further updates, issue resolved.

Incident #: INC17644199

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center

The issue affecting the Business Center transaction search detail and case management details pages has been mitigated. However, users may still experience some delays or latency retrieving recent transaction data.

Impact: Users may experience latency with retrieving some recent transaction data or case management search details in the Business Center.

Reported Start Time: 10:25 GMT on 2 February 2024
Reported End Time: 12:10 GMT on 2 February 2024

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17644199

We are providing an update to the issue affecting the Business Center transaction search detail and case management details pages. We have identified the issue, and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Users may currently be experiencing issues with retrieving their recent transaction data or case management search details in the Business Center.

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17644199

Cybersource is aware of an issue that is currently affecting the Business Center transaction search detail and case management details pages.
We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues with retrieving some transaction data or case management search functionality in the Business Center.

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBC