Virtual Terminal Service Disruption in Testing Environment

The issue affecting the Virtual Terminal in our Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time:20 November 2025
Reported End Time:16:33 GMT 20 November 2025

Impact: Customers are now able to use the Virtual Terminal in our Testing Environment as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC23000818

We have implemented a fix and we are monitoring closely to ensure the issue is resolved.

Impact:The issue has been mitigated, and customers are now able to use the Virtual Terminal or Virtual Terminal Setting in the Testing Environment as expected.

Reported Start Time:20 November 2025
Reported End Time:16:33 GMT 20 November 2025

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC23000818

We have identified the issue affecting the Virtual Terminal in our Testing Environment and we appreciate your patience as we work urgently to implement a mitigation.

Impact: -Merchants will receive a red banner error when attempting to load Virtual Terminal or Virtual Terminal Setting in the Testing Environment.

Reported Start Time:20 November 2025

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:EPS-35140

Cybersource is aware of an issue that is currently affecting Virtual Terminal in our Testing Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact:
-Merchants will receive a red banner error when attempting to load Virtual Terminal or Virtual Terminal Setting in the Testing Environment.

Reported Start Time:20 November 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #:EPS-35140