Outage in Cybersource

Barclays HISO connection for Acceptance Devices Service Disruption

Resolved Minor

November 20, 2025 - Started 4 months ago - Lasted about 15 hours
Official incident page

Incident Report

Cybersource was aware of an issue that affected Barclays HISO connection for Acceptance devices solution. A fix has been implemented, and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated, and customers are now able to use Barclays HISO connection for Acceptance devices solution Reported Start Time: 19 November 2025 15:50 GMT Reported End Time: 19 November 2025 20:03 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC22981165

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/21/2025 01:28AM

The issue affecting Barclays HISO connection for Acceptance devices solution service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time:19 November 2025 15:50 GMT
Reported End Time: 19 November 2025 20:03 GM

Impact: Customers are now able to use Barclays HISO connection for Acceptance devices solution as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22981165

MONITORING 4 months ago - at 11/20/2025 10:19AM

Cybersource was aware of an issue that affected Barclays HISO connection for Acceptance devices solution.

A fix has been implemented, and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated, and customers are now able to use Barclays HISO connection for Acceptance devices solution

Reported Start Time: 19 November 2025 15:50 GMT
Reported End Time: 19 November 2025 20:03 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22981165

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