Delayed Incident Processing / Degradation

This incident has been resolved.

The third-party service issue was resolved and services are fully operational. All affected cases were processed/updated accordingly.

On May 12, 2026, we identified and resolved a platform processing issue that impacted portions of incident generation workflows.

Following restoration activities, we identified a separate third-party service issue that resulted in additional intermittent processing delays. Mitigation actions were implemented and service stability has been restored.

Platform monitoring and analyst investigation capabilities remained operational throughout the affected periods, though some customers may have experienced delayed incident processing.

We will continue to monitor the environment closely and review both events to further strengthen resiliency and recovery processes. We appreciate our clients’ patience and understanding while these issues were being addressed.

We are continuing to monitor an issue impacting backend alert workflow processing.

Clients may experience delays in incident generation, case updates, and handling workflows during this time. Core detection capabilities and analyst-led investigations remain unaffected.

Our team will provide further updates as the situation develops.