Outage in Cytracom
Call completion for a subset of UC accounts is not working
Resolved MinorIncident Report
We have identified an issue preventing inbound and outbound calls from being completed for a subset of accounts.
Calls to Desktop, Mobile, and Desktop Phones are affected by this issue.
We are working to restore service as soon as possible and will provide updates until service is restored.
Components affected
Cytracom Call CompletionOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 02/02/2023 09:12PM
Call completion is working for all affected accounts. Users of Call Center Queues will need to log back in.
MONITORING
over 2 years ago - at 02/02/2023 08:48PM
A fix has been implemented and call completion rates are returning to normal. We are continuing to monitor the affected accounts.
INVESTIGATING
over 2 years ago - at 02/02/2023 08:30PM
We have identified an issue preventing inbound and outbound calls from being completed for a subset of accounts.
Calls to Desktop, Mobile, and Desktop Phones are affected by this issue.
We are working to restore service as soon as possible and will provide updates until service is restored.
Latest Cytracom outages
ControlOne Agent Connectivity Issues - 1 day ago
ControlOne: US-NorthEast (EWR) Partial Outage - about 1 month ago
US-NorthWest (SEA) Region ControlOne Agent Connectivity Issues - about 2 months ago
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