Outage in Cytracom

Call completion for a subset of UC accounts is not working

Resolved Minor

February 03, 2023 - Started about 3 years ago - Lasted 44 minutes
Official incident page

Incident Report

We have identified an issue preventing inbound and outbound calls from being completed for a subset of accounts. Calls to Desktop, Mobile, and Desktop Phones are affected by this issue. We are working to restore service as soon as possible and will provide updates until service is restored.

Components affected

Cytracom Call Completion

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 02/02/2023 09:12PM

Call completion is working for all affected accounts. Users of Call Center Queues will need to log back in.

MONITORING about 3 years ago - at 02/02/2023 08:48PM

A fix has been implemented and call completion rates are returning to normal. We are continuing to monitor the affected accounts.

INVESTIGATING about 3 years ago - at 02/02/2023 08:30PM

We have identified an issue preventing inbound and outbound calls from being completed for a subset of accounts.

Calls to Desktop, Mobile, and Desktop Phones are affected by this issue.

We are working to restore service as soon as possible and will provide updates until service is restored.

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