Outage in Cytracom

ControlOne: US-NorthEast (EWR) Partial Outage

Resolved Major
June 13, 2025 - Started 22 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We have identified and rectified an issue affecting a subset ControlOne customers using US-NorthEast (EWR) region.
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 06/14/2025 01:42AM

All systems are operating as expected.

MONITORING 21 days ago - at 06/14/2025 12:49AM

The Region has returned to service. We will continue monitor.

IDENTIFIED 21 days ago - at 06/13/2025 09:22PM

A permanent fix is rolling out to the affected accounts. They will remain disconnected from ControlOne until this operation is complete.

MONITORING 22 days ago - at 06/13/2025 08:27PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 22 days ago - at 06/13/2025 07:34PM

Intermittent connectivity loss is affecting the same subset of users. Our engineering team is implementing a fix to the affected resources.

MONITORING 22 days ago - at 06/13/2025 07:03PM

We have identified and rectified an issue affecting a subset ControlOne customers using US-NorthEast (EWR) region.

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