Outage in Cytracom
ControlOne: US-NorthEast (EWR) Partial Outage
Resolved MajorIncident Report
We have identified and rectified an issue affecting a subset ControlOne customers using US-NorthEast (EWR) region.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/14/2025 01:42AM
All systems are operating as expected.
MONITORING
10 months ago - at 06/14/2025 12:49AM
The Region has returned to service. We will continue monitor.
IDENTIFIED
10 months ago - at 06/13/2025 09:22PM
A permanent fix is rolling out to the affected accounts. They will remain disconnected from ControlOne until this operation is complete.
MONITORING
10 months ago - at 06/13/2025 08:27PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
10 months ago - at 06/13/2025 07:34PM
Intermittent connectivity loss is affecting the same subset of users. Our engineering team is implementing a fix to the affected resources.
MONITORING
10 months ago - at 06/13/2025 07:03PM
We have identified and rectified an issue affecting a subset ControlOne customers using US-NorthEast (EWR) region.
Latest Cytracom outages
UCaaS: Voice Traffic Impacted - 7 days ago
UCaaS: Partial Outbound Call Failures - 12 days ago
UCaaS: Partial Inbound Call Failure - 12 days ago
UCaaS: Intermittent Inbound / Outbound Call Failures - 25 days ago
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