Outage in Cytracom
UCaaS Intermittent Call Completion Issues
Resolved MinorIncident Report
We are investigating reports of intermittent call failures for our UCaaS customers.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/25/2025 05:33PM
All services have returned to normal following the earlier issues affecting call completion and BLF Presence. If you have any questions or need assistance, please contact us at support@cytracom.com or 877-411-2987.
MONITORING
10 months ago - at 06/25/2025 05:01PM
All services have returned to normal following the earlier issues affecting call completion and BLF Presence. The implemented fixes have been effective, and we will continue to monitor to ensure continued stability. If you have any questions or need assistance, please contact us at support@cytracom.com or 877-411-2987.
MONITORING
10 months ago - at 06/25/2025 04:16PM
A fix has been implemented to resolve recent call completion issues, and we are actively monitoring to ensure continued stability. BLF Presence service remains in a degraded state—while a fix has been applied, some customers may still experience intermittent issues. Further investigation is underway to fully restore normal functionality for the BLF Presence services globally.
IDENTIFIED
10 months ago - at 06/25/2025 12:59PM
The cause for the issue has been identified and a fix is being implemented. BLF Presence may be unavailable until the fix is complete.
INVESTIGATING
10 months ago - at 06/25/2025 12:02PM
We are investigating reports of intermittent call failures for our UCaaS customers.
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