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This incident has been resolved.
All customers using the US-SouthWest ControlOne region are fully operational.
A large carrier outage affecting multiple carriers in the western US may cause instability to some internet locations outside of the ControlOne network.
A fix has been implemented, and the affected IP range (64.58.101.0/24) is fully operational. We are continuing to monitor the results of this issue throughout the day.
At approximately 07:58 PM CT, instability was detected on the primary carrier servicing the US-SouthWest ControlOne region. Automatic remediation was performed to route around the primary carrier. Some LAX customers with a Cloud gateway assigned in the 64.58.101.0/24 range are not routing back properly from alternate carriers and we are working to resolve this ASAP.
Customers in 64.58.101.0/24 range can contact support for temporary or permanent reassignment to another range.
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