Outage in Cytracom

ControlOne Partial Service Degradation in US-SouthWest (LAX) Region

Resolved Minor
June 28, 2025 - Started 3 days ago - Lasted about 12 hours
Official incident page

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Outage Details

At approximately 07:58 PM CT, instability was detected on the primary carrier servicing the US-SouthWest ControlOne region. Automatic remediation was performed to route around the primary carrier. Some LAX customers with a Cloud gateway assigned in the 64.58.101.0/24 range are not routing back properly from alternate carriers and we are working to resolve this ASAP. Customers in 64.58.101.0/24 range can contact support for temporary or permanent reassignment to another range.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 06/29/2025 05:30AM

This incident has been resolved.

MONITORING 3 days ago - at 06/28/2025 09:10PM

All customers using the US-SouthWest ControlOne region are fully operational.

A large carrier outage affecting multiple carriers in the western US may cause instability to some internet locations outside of the ControlOne network.

MONITORING 3 days ago - at 06/28/2025 09:07PM

A fix has been implemented, and the affected IP range (64.58.101.0/24) is fully operational. We are continuing to monitor the results of this issue throughout the day.

IDENTIFIED 3 days ago - at 06/28/2025 05:23PM

At approximately 07:58 PM CT, instability was detected on the primary carrier servicing the US-SouthWest ControlOne region. Automatic remediation was performed to route around the primary carrier. Some LAX customers with a Cloud gateway assigned in the 64.58.101.0/24 range are not routing back properly from alternate carriers and we are working to resolve this ASAP.

Customers in 64.58.101.0/24 range can contact support for temporary or permanent reassignment to another range.

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