Outage in Cytracom
ControlOne Partial Service Degradation in US-SouthWest (LAX) Region
Resolved MinorIncident Report
At approximately 07:58 PM CT, instability was detected on the primary carrier servicing the US-SouthWest ControlOne region. Automatic remediation was performed to route around the primary carrier. Some LAX customers with a Cloud gateway assigned in the 64.58.101.0/24 range are not routing back properly from alternate carriers and we are working to resolve this ASAP.
Customers in 64.58.101.0/24 range can contact support for temporary or permanent reassignment to another range.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/29/2025 05:30AM
This incident has been resolved.
MONITORING
10 months ago - at 06/28/2025 09:10PM
All customers using the US-SouthWest ControlOne region are fully operational.
A large carrier outage affecting multiple carriers in the western US may cause instability to some internet locations outside of the ControlOne network.
MONITORING
10 months ago - at 06/28/2025 09:07PM
A fix has been implemented, and the affected IP range (64.58.101.0/24) is fully operational. We are continuing to monitor the results of this issue throughout the day.
IDENTIFIED
10 months ago - at 06/28/2025 05:23PM
At approximately 07:58 PM CT, instability was detected on the primary carrier servicing the US-SouthWest ControlOne region. Automatic remediation was performed to route around the primary carrier. Some LAX customers with a Cloud gateway assigned in the 64.58.101.0/24 range are not routing back properly from alternate carriers and we are working to resolve this ASAP.
Customers in 64.58.101.0/24 range can contact support for temporary or permanent reassignment to another range.
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