Outage in Cytracom

ControlOne Partial Service Degradation in US-SouthCentral (DFW) Region

Resolved Minor
June 30, 2025 - Started 1 day ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified and are currently monitoring widespread connectivity issues affecting multiple end-user ISPs in the US-SouthCentral (DFW) region. Users may experience intermittent connection problems, packet loss, or increased latency when connecting to ControlOne services. Our Network Operations Center (NOC) is actively working to mitigate these issues by: - Implementing dynamic routing adjustments - Prioritizing critical traffic paths - Coordinating with affected ISPs to identify resolution timelines
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 06/30/2025 03:00PM

This incident has been resolved.

MONITORING 1 day ago - at 06/30/2025 01:54PM

Active monitoring systems show ControlOne Agent and Bridge connection rates are stable. We will continue to monitor carrier routing paths and update the status if service quality changes.

IDENTIFIED 1 day ago - at 06/30/2025 01:18PM

We have identified and are currently monitoring widespread connectivity issues affecting multiple end-user ISPs in the US-SouthCentral (DFW) region. Users may experience intermittent connection problems, packet loss, or increased latency when connecting to ControlOne services.

Our Network Operations Center (NOC) is actively working to mitigate these issues by:
- Implementing dynamic routing adjustments
- Prioritizing critical traffic paths
- Coordinating with affected ISPs to identify resolution timelines

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