Outage in Cytracom

US-NorthEast (EWR) Region ControlOne Agents Retrying

Resolved Major

August 05, 2025 - Started 9 months ago - Lasted about 4 hours
Official incident page

Incident Report

We have identified an issue impacting ControlOne customers utilizing the ControlOne Agent within our EWR. Our engineers are actively working on a fix.

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 08/05/2025 11:47AM

All systems in the US-NorthEast (EWR) Region serving ControlOne Agents are operational. If you need additional assistance, please contact us at support@cytracom.com or 877-411-2987.

MONITORING 9 months ago - at 08/05/2025 11:17AM

A fix has been implemented and ControlOne agent connectivity has returned to normal.

IDENTIFIED 9 months ago - at 08/05/2025 10:32AM

Engineers have identified the issue and are working towards resolution as fast as possible.

INVESTIGATING 9 months ago - at 08/05/2025 09:29AM

Engineers continue to investigating systems in the US-NorthEast (EWR) Region providing services to ControlOne Agents. Agents are exhibiting retrying behavior.

INVESTIGATING 9 months ago - at 08/05/2025 08:26AM

Engineers are investigating systems in the US-NorthEast (EWR) Region providing services to ControlOne Agents. Agents are exhibiting retrying behavior.

INVESTIGATING 9 months ago - at 08/05/2025 08:21AM

We have identified an issue impacting ControlOne customers utilizing the ControlOne Agent within our EWR. Our engineers are actively working on a fix.

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