Outage in Cytracom

US-NorthEast (EWR) Region ControlOne Agents Retrying

Resolved Major
August 05, 2025 - Started 12 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We have identified an issue impacting ControlOne customers utilizing the ControlOne Agent within our EWR. Our engineers are actively working on a fix.
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 08/05/2025 11:47AM

All systems in the US-NorthEast (EWR) Region serving ControlOne Agents are operational. If you need additional assistance, please contact us at support@cytracom.com or 877-411-2987.

MONITORING 11 days ago - at 08/05/2025 11:17AM

A fix has been implemented and ControlOne agent connectivity has returned to normal.

IDENTIFIED 11 days ago - at 08/05/2025 10:32AM

Engineers have identified the issue and are working towards resolution as fast as possible.

INVESTIGATING 11 days ago - at 08/05/2025 09:29AM

Engineers continue to investigating systems in the US-NorthEast (EWR) Region providing services to ControlOne Agents. Agents are exhibiting retrying behavior.

INVESTIGATING 11 days ago - at 08/05/2025 08:26AM

Engineers are investigating systems in the US-NorthEast (EWR) Region providing services to ControlOne Agents. Agents are exhibiting retrying behavior.

INVESTIGATING 12 days ago - at 08/05/2025 08:21AM

We have identified an issue impacting ControlOne customers utilizing the ControlOne Agent within our EWR. Our engineers are actively working on a fix.

Latest Cytracom outages

ControlOne: US-NorthWest (SEA) Partial Outage - 2 days ago
ControlOne Agent connectivity issues - 11 days ago
ControlOne Partial Service Degradation in US-SouthCentral (DFW) Region - about 2 months ago
ControlOne Partial Service Degradation in US-SouthWest (LAX) Region - about 2 months ago
UCaaS Intermittent Call Completion Issues - about 2 months ago

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