Outage in Cytracom

ControlOne Partial Outage in US-NorthEast (EWR)

Resolved Major
August 19, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

We have identified an issue impacting a subset of ControlOne customers utilizing the ControlOne Agent and Bridge in our US-NorthEast(EWR) region.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/19/2025 04:13PM

This incident has been resolved.

MONITORING 3 months ago - at 08/19/2025 03:07PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 08/19/2025 02:30PM

We are continuing to work on this issue. A fix is rolling out and we will update shortly

IDENTIFIED 3 months ago - at 08/19/2025 01:32PM

We have identified an issue impacting a subset of ControlOne customers utilizing the ControlOne Agent and Bridge in our US-NorthEast(EWR) region.

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