Outage in Cytracom

ControlOne: US-NorthEast (EWR) Partial Outage

Resolved Major
September 16, 2025 - Started about 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

We have identified an issue impacting a subset of ControlOne customers utilizing the ControlOne Agent and Bridge in our US-NorthEast(EWR) region.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/16/2025 11:02PM

This incident has been resolved.

MONITORING about 2 months ago - at 09/16/2025 09:24PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 09/16/2025 08:00PM

We are continuing to work on a fix for this issue, affected Bridges and Agents are being restored to operation in waves.

IDENTIFIED about 2 months ago - at 09/16/2025 07:18PM

We have identified an issue impacting a subset of ControlOne customers utilizing the ControlOne Agent and Bridge in our US-NorthEast(EWR) region.

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