Outage in Cytracom

ControlOne partial service degradation in the US-SouthCentral (DFW) Region

Resolved Major
October 02, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue causing a partial service degradation for a subset of customers in the US-SouthCentral ControlOne region. ControlOne Agents may experience intermittent connectivity or "Retrying" status

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/02/2025 01:30PM

This incident has been resolved.

MONITORING about 1 month ago - at 10/02/2025 12:55PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 10/02/2025 12:48PM

We have identified an issue causing a partial service degradation for a subset of customers in the US-SouthCentral ControlOne region.

ControlOne Agents may experience intermittent connectivity or "Retrying" status

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