Outage in Cytracom
UCaaS delayed updates to Call History, Insights, and Contacts.
Resolved MinorIncident Report
We have identified an issue with call data processing affecting Call History, Call Insights and Contacts/
Updates to these features are functional with processing delays.
- New entries to call history + Insights may take a few minutes to appear.
- Newly created Contacts (in Desktop / Mobile) may take more time than expected to appear across devices.
Notifications like missed calls or new voicemails are not affected.
Call completion is not affected at this time.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 10/22/2025 03:07PM
This incident has been resolved.
MONITORING
5 months ago - at 10/21/2025 03:34PM
Call History and Call Insights are fully functional.
BLF status updates to the majority of active phones are fully functional.
A small number of phones may require a reboot to restore BLF functionality.
MONITORING
5 months ago - at 10/21/2025 12:18AM
We've fixed the issue and are processing the backlog for Call History and Call Insights.
Expect some delays in these features until the backlog clears.
Separately, BLF status updates may drop intermittently on some devices.
IDENTIFIED
5 months ago - at 10/20/2025 06:51PM
We are continuing to work on a fix for this issue.
IDENTIFIED
5 months ago - at 10/20/2025 06:47PM
We have identified an issue with call data processing affecting Call History, Call Insights and Contacts/
Updates to these features are functional with processing delays.
- New entries to call history + Insights may take a few minutes to appear.
- Newly created Contacts (in Desktop / Mobile) may take more time than expected to appear across devices.
Notifications like missed calls or new voicemails are not affected.
Call completion is not affected at this time.
Latest Cytracom outages
UCaaS: Voice Traffic Impacted - 6 days ago
UCaaS: Partial Outbound Call Failures - 12 days ago
UCaaS: Partial Inbound Call Failure - 12 days ago
UCaaS: Intermittent Inbound / Outbound Call Failures - 25 days ago
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