UCaaS delayed updates to Call History, Insights, and Contacts.

This incident has been resolved.

Call History and Call Insights are fully functional.

BLF status updates to the majority of active phones are fully functional.

A small number of phones may require a reboot to restore BLF functionality.

We've fixed the issue and are processing the backlog for Call History and Call Insights.

Expect some delays in these features until the backlog clears.

Separately, BLF status updates may drop intermittently on some devices.

We are continuing to work on a fix for this issue.

We have identified an issue with call data processing affecting Call History, Call Insights and Contacts/

Updates to these features are functional with processing delays.
- New entries to call history + Insights may take a few minutes to appear.
- Newly created Contacts (in Desktop / Mobile) may take more time than expected to appear across devices.

Notifications like missed calls or new voicemails are not affected.

Call completion is not affected at this time.