Outage in Cytracom

Intermittent Cytracom Desktop Outage

Resolved Major
October 22, 2025 - Started 11 days ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue that prevents some users from authenticating into Cytracom Desktop App. We are working on a fix and it will be applied shortly.
Components affected
Cytracom Desktop

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 10/22/2025 04:11PM

This issue has been resolved. Affected users must hard refresh the Desktop web page (hold shift, click refresh) before logging in.

MONITORING 11 days ago - at 10/22/2025 03:49PM

We have deployed a fix for the Cytracom Desktop Authentication issue.

INVESTIGATING 11 days ago - at 10/22/2025 03:12PM

We have identified an issue that prevents some users from authenticating into Cytracom Desktop App. We are working on a fix and it will be applied shortly.

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