Outage in Cytracom

UCaaS Voice Services Impairment from a subset of ISPs

Resolved Minor
November 14, 2025 - Started 16 days ago - Lasted about 9 hours
Official incident page

Incident Report

Cytracom Engineering has identified an issue impairing voice services for a subset of our customers. We are investigating the root cause and working towards a full resolution. As updates become available, they will be posted here.
Components affected
Cytracom Call Completion

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 11/15/2025 03:43AM

This incident has been resolved.

MONITORING 16 days ago - at 11/14/2025 10:02PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 16 days ago - at 11/14/2025 07:01PM

Cytracom Engineering has identified an issue impairing voice services for a subset of our customers. We are investigating the root cause and working towards a full resolution. As updates become available, they will be posted here.

Latest Cytracom outages

UCaaS: Degraded call quality issue for subset of customers - 16 days ago
Intermittent issues with Client Applications access to Voicemail - 18 days ago
UCaaS: Inbound calls failing for subset of customers - 24 days ago
UCaaS: Intermittent Partner Portal Connection Issue - 28 days ago
Intermittent Cytracom Desktop Outage - about 1 month ago

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