Outage in Cytracom

UCaaS: iOS Mobile App Outbound Calling Partial Outage

Resolved Major
December 04, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Incident Report

We're aware of an issue in the latest version of our iOS app from the App Store that is affecting calling functionality. Some calls may fail to connect or features may not work as expected after updating. Our team is actively working on a fix and will release an updated version as soon as possible. We will notify you once the corrected update has been approved and is available to download. Thank you for your patience — and we apologize for the inconvenience.
Components affected
Cytracom iOS

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/04/2025 08:22PM

Good news! The calling issue in our latest iOS release has been successfully fixed. An updated version of the app is now available in the Apple App Store.

Please update to the newest version to restore full calling functionality.

If you continue to experience any problems, feel free to reach out to our support team.

Thank you for your patience while we worked through this — we appreciate you!

IDENTIFIED about 1 month ago - at 12/04/2025 05:21PM

We’ve identified the issue in the latest iOS App Store release that is affecting calling functionality. Our engineering team has developed a fix and is currently testing it to ensure a stable update.

Once testing is complete, we will submit the corrected version to Apple for approval and will notify you as soon as the update is available to install.

Thank you for your patience — and we apologize for the disruption this may have caused.

INVESTIGATING about 1 month ago - at 12/04/2025 04:19PM

We're aware of an issue in the latest version of our iOS app from the App Store that is affecting calling functionality. Some calls may fail to connect or features may not work as expected after updating.

Our team is actively working on a fix and will release an updated version as soon as possible. We will notify you once the corrected update has been approved and is available to download.

Thank you for your patience — and we apologize for the inconvenience.

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