Outage in Cytracom
ControlOne API + Management portal increased load times.
Resolved MinorIncident Report
We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to requests more slowly than usual. The management portal may appear unresponsive, and ControlOne Agents attempting to connect may experience difficulties connecting.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 12/16/2025 01:59AM
This incident has been resolved.
MONITORING
4 months ago - at 12/16/2025 12:55AM
ControlOne Management portal response times are within expected limits.
ControlOne Agent connection rates have returned to normal.
We are continuing to monitor the results of the fix.
IDENTIFIED
4 months ago - at 12/16/2025 12:33AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
4 months ago - at 12/15/2025 10:25PM
We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to requests more slowly than usual. The management portal may appear unresponsive, and ControlOne Agents attempting to connect may experience difficulties connecting.
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