Outage in Cytracom

ControlOne API + Management portal increased load times.

Resolved Minor
December 15, 2025 - Started 2 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to requests more slowly than usual. The management portal may appear unresponsive, and ControlOne Agents attempting to connect may experience difficulties connecting.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 12/16/2025 01:59AM

This incident has been resolved.

MONITORING 2 days ago - at 12/16/2025 12:55AM

ControlOne Management portal response times are within expected limits.

ControlOne Agent connection rates have returned to normal.

We are continuing to monitor the results of the fix.

IDENTIFIED 2 days ago - at 12/16/2025 12:33AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 days ago - at 12/15/2025 10:25PM

We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to requests more slowly than usual. The management portal may appear unresponsive, and ControlOne Agents attempting to connect may experience difficulties connecting.

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