Outage in Cytracom

ControlOne API + Management portal increased load times.

Resolved Minor
December 15, 2025 - Started 24 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to requests more slowly than usual. The management portal may appear unresponsive, and ControlOne Agents attempting to connect may experience difficulties connecting.

Need to monitor Cytracom outages?

One place to monitor all your cloud vendors.
Get instant alerts when an outage is detected.

Start Monitoring Cytracom
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 12/16/2025 01:59AM

This incident has been resolved.

MONITORING 24 days ago - at 12/16/2025 12:55AM

ControlOne Management portal response times are within expected limits.

ControlOne Agent connection rates have returned to normal.

We are continuing to monitor the results of the fix.

IDENTIFIED 24 days ago - at 12/16/2025 12:33AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 24 days ago - at 12/15/2025 10:25PM

We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to requests more slowly than usual. The management portal may appear unresponsive, and ControlOne Agents attempting to connect may experience difficulties connecting.

Latest Cytracom outages

UCaaS: Intermittent Inbound Call Failures - 10 days ago
ControlOne partial outage in the US-SouthEast ATL Region - 29 days ago
UCaaS: iOS Mobile App Outbound Calling Partial Outage - about 1 month ago
UCaaS Voice Services Impairment from a subset of ISPs - about 2 months ago
UCaaS: Degraded call quality issue for subset of customers - about 2 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5350 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook