Outage in Cytracom
UCaaS Voice Services Impairment
Resolved MajorIncident Report
Cytracom Engineering has identified an issue impairing voice services for a subset of our customers. We are investigating the root cause and working towards a full resolution. As updates become available, they will be posted here.
Customers may experience delays or failures when placing or receiving calls.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 01/13/2026 05:06PM
The issue is now resolved. The root cause was in the failure of the call attestation service for subset of our outbound IPs. We rerouted these calls and we are investigating the issue with our provider.
All systems are back to normal.
MONITORING
15 days ago - at 01/13/2026 04:57PM
We are continuing to monitor for any further issues.
MONITORING
15 days ago - at 01/13/2026 04:54PM
Cytracom Engineering has identified the issue impacting voice services for a subset of customers and has applied a fix. Services are currently recovering, and we are actively monitoring systems to ensure stability.
We will continue to observe performance closely and will provide additional updates if needed. Customers should begin seeing normal call behavior restored.
INVESTIGATING
15 days ago - at 01/13/2026 04:40PM
Cytracom Engineering has identified an issue impairing voice services for a subset of our customers. We are investigating the root cause and working towards a full resolution. As updates become available, they will be posted here.
Customers may experience delays or failures when placing or receiving calls.
Latest Cytracom outages
Unity platform incident - 12 days ago
UCaaS: Intermittent Inbound Call Failures - about 1 month ago
ControlOne API + Management portal increased load times. - about 1 month ago
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