Outage in Cytracom
Unity platform incident
Resolved MinorIncident Report
We have identified the root cause of an issue impacting the Unity portal and authentication. Partners and end users on the Unity platform may see issues accessing the Unity portal or creating new authentication sessions.
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 01/17/2026 01:29AM
This incident has been resolved.
MONITORING
12 days ago - at 01/16/2026 08:05PM
We are continuing to address the root cause of the issue. Users may encounter issues adjusting permissions within the Unity portal.
MONITORING
12 days ago - at 01/16/2026 06:53PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
12 days ago - at 01/16/2026 06:51PM
We have identified the root cause of an issue impacting the Unity portal and authentication. Partners and end users on the Unity platform may see issues accessing the Unity portal or creating new authentication sessions.
Latest Cytracom outages
UCaaS Voice Services Impairment - 15 days ago
UCaaS: Intermittent Inbound Call Failures - about 1 month ago
ControlOne API + Management portal increased load times. - about 1 month ago
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