Outage in Cytracom
UCaaS: Partial Outbound Call Failures
Resolved MajorIncident Report
We are investigating a partial outbound call failure for a subset of customers.
Components affected
Cytracom Call CompletionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/20/2026 08:48PM
There are no observed reports of outbound/inbound call failures. This issue is now resolved.
MONITORING
about 1 month ago - at 03/20/2026 06:45PM
We are continuing to monitor for any further issues.
MONITORING
about 1 month ago - at 03/20/2026 04:39PM
A partial outbound calling issue has been resolved. During the incident, one of our outbound proxy servers stopped processing calls. The affected system was restarted and migrated to a different host, restoring normal service.
We are continuing to monitor the platform to ensure stability and are reviewing the event to prevent recurrence.
INVESTIGATING
about 1 month ago - at 03/20/2026 03:19PM
We are investigating a partial outbound call failure for a subset of customers.
Latest Cytracom outages
UCaaS Voice Services Impairment - 10 days ago
UCaaS: Desktop App - 20 days ago
UCaaS: Call Parking Issue for small subset of D2 devices - 21 days ago
UCaaS: Management Portal Outage - 25 days ago
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