Outage in Cytracom
UCaaS: Management Portal Unavailable
Resolved MajorIncident Report
The UCaaS Management Portal is currently unavailable, preventing users from accessing administrative functions and configuration interfaces. Core calling services are not impacted at this time; however, administrators are unable to manage users, devices, or settings through the portal.
Engineering teams have been engaged and are actively investigating the root cause. Updates will be provided as more information becomes available.
Components affected
Cytracom Management PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 04/02/2026 06:12PM
The issue affecting the UCaaS Management Portal has been resolved. Users can now access the portal and perform administrative functions normally.
The incident was caused by a spike in usage that exhausted available HTTP connections to the backend. The affected service was restarted, and a plan is in place to increase capacity to prevent recurrence.
MONITORING
25 days ago - at 04/02/2026 05:53PM
The issue affecting the UCaaS Management Portal has been resolved. Users can now access the portal and perform administrative functions normally.
The incident was caused by a spike in usage that exhausted available HTTP connections to the backend. The affected service was restarted to restore functionality. A plan is in place to increase service capacity to prevent recurrence.
We are continuing to monitor the stability of the service.
INVESTIGATING
25 days ago - at 04/02/2026 05:23PM
The UCaaS Management Portal is currently unavailable, preventing users from accessing administrative functions and configuration interfaces. Core calling services are not impacted at this time; however, administrators are unable to manage users, devices, or settings through the portal.
Engineering teams have been engaged and are actively investigating the root cause. Updates will be provided as more information becomes available.
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