Outage in Cytracom
UCaaS: Intermittent Inbound Call Failures
Resolved MinorIncident Report
The UCaaS platform is experiencing intermittent inbound/outbound call failures. We are investigating the root cause.
Components affected
Cytracom Call CompletionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/29/2026 08:19AM
This incident is marked as resolved. No further inbound call failures were observed.
MONITORING
4 days ago - at 05/28/2026 04:58PM
We are continuing to monitor for any further issues.
MONITORING
4 days ago - at 05/28/2026 04:47PM
We have identified and mitigated an issue that was causing intermittent call completion failures.
The issue was related to a third-party CNAM lookup service responding slower than expected. This delay caused some calls to fail over to our secondary data center, which resulted in intermittent disruption to call completion.
We have temporarily disabled this dependency, and calls are now completing as expected. We are continuing to monitor call completion and overall service stability.
IDENTIFIED
4 days ago - at 05/28/2026 03:20PM
The UCaaS platform is experiencing intermittent inbound/outbound call failures. We are investigating the root cause.
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