Outage in Cytracom
UCaaS: Outbound Call Failure
Resolved MajorIncident Report
We are currently investigating an issue causing intermittent inbound and outbound call failures for some customers. Our engineering team is actively working to identify the root cause and restore normal call processing. We will provide an update as soon as more information is available.
Components affected
Cytracom Call CompletionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 06/04/2026 04:06AM
This incident has been resolved.
MONITORING
13 days ago - at 06/03/2026 03:49PM
We have identified and mitigated the issue that caused intermittent call setup failures for some customers. The issue was related to a degraded backend component that impacted call processing on a subset of voice infrastructure. Our engineering team applied corrective action, and calls are now processing normally. We are continuing to monitor the platform closely to ensure stability.
INVESTIGATING
13 days ago - at 06/03/2026 03:10PM
We are currently investigating an issue causing intermittent inbound and outbound call failures for some customers. Our engineering team is actively working to identify the root cause and restore normal call processing. We will provide an update as soon as more information is available.
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