Outage in Cytracom
UCaaS: BLF status and Call Detail Records Delayed
Resolved MinorIncident Report
We are currently experiencing a backlog in our call event processing system, which may cause delays in event-related updates.
This may impact CDR processing, BLF status updates, and voicemail arrival indicators. Inbound and outbound calling remain operational, and voicemail delivery is not impacted.
Our team is actively working to clear the backlog and will continue to monitor the system.
Components affected
Cytracom BLF PresenceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 06/11/2026 11:34AM
All backlog Call Details Records have been processed. This issue is now resolved.
MONITORING
6 days ago - at 06/10/2026 08:50PM
We have identified and corrected the issue.
Call Detail Records (CDRs) in Insights during the incident will be available within next 12 hours. New events are processing normally and are not expected to experience delays.
Inbound and outbound calling, voicemail delivery, and new CDR processing are not impacted at this time. We will continue monitoring until the backlog is fully cleared.
IDENTIFIED
6 days ago - at 06/10/2026 06:43PM
We are currently experiencing a backlog in our call event processing system, which may cause delays in event-related updates.
This may impact CDR processing, BLF status updates, and voicemail arrival indicators. Inbound and outbound calling remain operational, and voicemail delivery is not impacted.
Our team is actively working to clear the backlog and will continue to monitor the system.
Latest Cytracom outages
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