Outage in Cytracom
UCaaS: Degraded Fax Service
Resolved MajorIncident Report
Our fax provider, Documo, is experiencing SIP-related network issues that may affect some inbound faxes. Their team is investigating, and we will update this page once the issue is resolved.
Outbound faxes and fax management are expected to continue functioning normally.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 10/29/2026 02:00AM
This incident has been resolved.
MONITORING
6 days ago - at 10/28/2026 05:15PM
Our fax provider, Documo, reported that a fix has been implemented, and we are monitoring the results.
MONITORING
6 days ago - at 10/28/2026 05:06PM
Our fax provider, Documo, reported that a fix has been implemented, and we are monitoring the results.
INVESTIGATING
6 days ago - at 10/28/2026 03:10PM
Our fax provider, Documo, is experiencing SIP-related network issues that may affect some inbound faxes. Their team is investigating, and we will update this page once the issue is resolved.
Outbound faxes and fax management are expected to continue functioning normally.
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