Outage in Dakis

Issues with all asynchronous processes - Email, CSV processing, ClearSale Results, Lightspeed POS Sync

Resolved Minor

February 24, 2026 - Started 2 months ago - Lasted 2 days
Official incident page

Incident Report

third party partner is having issues and is not executing asynchronous tasks such as: - Sending out email - Performing CSV syncs and other CSV operations - Sending orders to ClearSale - Performing POS synchronizations (Lightspeed, Windward) Un partenaire infonuagique a des problèmes présentement et les tâches asynchrones ne s'effectuent pas: - Envois de courriel - Gestion des CSV (Import et export) - Envoyer les commandes à ClearSale - Effectuer les synchronisations avec les points de caisses (Lightspeed, Windward)

Components affected

Dakis My Management Portal Dakis Webstore

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 02/26/2026 02:57PM

This incident has been resolved.

MONITORING 2 months ago - at 02/24/2026 10:33PM

We're seeing improvement and keep monitoring for issues.

Nous constatons une amélioration et continuons de surveiller tout problème éventuel.

INVESTIGATING 2 months ago - at 02/24/2026 07:20PM

third party partner is having issues and is not executing asynchronous tasks such as:
- Sending out email
- Performing CSV syncs and other CSV operations
- Sending orders to ClearSale
- Performing POS synchronizations (Lightspeed, Windward)

Un partenaire infonuagique a des problèmes présentement et les tâches asynchrones ne s'effectuent pas:
- Envois de courriel
- Gestion des CSV (Import et export)
- Envoyer les commandes à ClearSale
- Effectuer les synchronisations avec les points de caisses (Lightspeed, Windward)

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