Outage in DALENYS

INCIDENT PROCESSING | Perturbations paiement magasin CB2A / CB2A instore payment disruptions

Resolved Major

September 12, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

FR Nous avons identifié des difficultés sur les paiements en magasin passant par le protocole CB2A. Pas d'impact sur les les paiements en magasin passant par le protocole NEXO. Pas d'impact sur les transactions e-commerce. L'incident est en cours d'analyse. EN We have identified ongoing difficulties on instore payments using CB2A protocol. No impact on instore payments using NEXO protocol. No impact on e-commerce transactions. An investigation is in progress.

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/12/2024 10:26AM

This incident has been resolved.

MONITORING over 1 year ago - at 09/12/2024 10:12AM

TSR-436
- Début / Start : 12/09/2024
- Fin / End : 12/09/2024 12.07AM CEST
- Catégorie / Category : Production - Processing magasin / instore
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2

FR
L'incident est maintenant résolu et le service est rétabli.
Nous continuons à surveiller la reprise du service

EN
Incident is now resolved and service restored.
Service recovery is still under monitoring

INVESTIGATING over 1 year ago - at 09/12/2024 09:41AM

TSR-436
- Début / Start : 12/09/2024
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - Processing magasin / instore
- Responsabilité / Responsibility : A confirmer / To be confirmed
- Priorité / Priority : P2

FR
Les investigations continuent, nous travaillons à rétablir le service dès que possible.

EN
Les investigations continuent, we are working to restore the service as quickly as possible.

INVESTIGATING over 1 year ago - at 09/12/2024 09:15AM

FR
Nous avons identifié des difficultés sur les paiements en magasin passant par le protocole CB2A.
Pas d'impact sur les les paiements en magasin passant par le protocole NEXO.
Pas d'impact sur les transactions e-commerce.
L'incident est en cours d'analyse.

EN
We have identified ongoing difficulties on instore payments using CB2A protocol.
No impact on instore payments using NEXO protocol.
No impact on e-commerce transactions.
An investigation is in progress.

Latest DALENYS outages

Incident de reversement | Délai reversement 2 avril / April 2nd, settlement delay - 3 days ago

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[SANDBOX] INCIDENT | Perturbation plateforme de test / Test platform perturbation - about 1 month ago

EXTERNAL INCIDENT | Perturbations 3DS / 3D Secure disruption - about 1 month ago

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions - about 1 month ago

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