Outage in DALENYS

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions

Resolved Minor
December 14, 2024 - Started 8 days ago - Lasted about 1 hour
Official incident page

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Outage Details

FR Nous avons identifié des difficultés sur la plateforme de paiement entre 11h18 et 11h36 avec une hausse de transactions en 5006. Il reste un léger flux de 5006 depuis. L'incident est en cours d'analyse. EN We have identified difficulties on the payment platform between 11.18am and 11.36am with an increase of 5006 errors. We still observe couple impacted transactions since then. An investigation is in progress.
Components affected
DALENYS API
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 12/14/2024 11:56AM

FR
Nous vous confirmons que l'incident est résolu. Un post-mortem sera publié lundi 16/12/2024.

EN
We confirm that the incident has been resolved. A post-mortem will be published on Monday, 16/12/2024.

MONITORING 8 days ago - at 12/14/2024 11:33AM

FR
Le problème d'augmentation des transactions en erreur 5006 a été résolu aujourd'hui à 12h12.

EN
The issue of the increase in transactions with error 5006 was resolved today at 12:12 PM.

IDENTIFIED 8 days ago - at 12/14/2024 10:56AM

FR
Nous avons identifié des difficultés sur la plateforme de paiement entre 11h18 et 11h36 avec une hausse de transactions en 5006.
Il reste un léger flux de 5006 depuis.
L'incident est en cours d'analyse.

EN
We have identified difficulties on the payment platform between 11.18am and 11.36am with an increase of 5006 errors.
We still observe couple impacted transactions since then.
An investigation is in progress.

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