Outage in DALENYS

INCIDENT PROCESSING | Perturbations paiements magasin NEXO / NEXO instore payments disruptions

Resolved Minor
February 24, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

FR Nous avons identifié des difficultés sur les paiements en magasin NEXO. Le service a été perturbé entre 14h40 et 15h04. Des actions ont été déjà été prises. L'incident est en cours d'analyse. EN We have identified ongoing difficulties on NEXO instore payments. Service was disrupted between 2.40pm and 3.04pm. Actions have already been taken. An investigation is in progress.
Components affected
DALENYS Offline Payments
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 02/24/2025 04:45PM

TSR-1362
- Début / Start : 24/02/2025 14h40 CET
- Fin / End : 24/02/2025 15h04 CET
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2

FR
La situation est maintenant nominale.


EN
The situation is now nominal

MONITORING about 1 month ago - at 02/24/2025 02:37PM

TSR-1362
- Début / Start : 24/02/2025 14h40 CET
- Fin / End : 24/02/2025 15h04 CET
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2

FR
Une des instances traitant les paiements magasin NEXO a été dégradée, occasionnant une perturbation du service.
Cette instance a été écartée afin de rétablir le service nominal.
Nous travaillons à rétablir cette instance, écarter tout risque avant de la réintroduire.


EN
One of the instances handling NEXO in-store payments experienced a degradation, causing a service disruption.
This instance has been removed to restore normal service.
We are working on restoring this instance and eliminating any risks before reintegrating it.

IDENTIFIED about 1 month ago - at 02/24/2025 02:15PM

FR
Nous avons identifié des difficultés sur les paiements en magasin NEXO.
Le service a été perturbé entre 14h40 et 15h04.
Des actions ont été déjà été prises. L'incident est en cours d'analyse.

EN
We have identified ongoing difficulties on NEXO instore payments.
Service was disrupted between 2.40pm and 3.04pm.
Actions have already been taken. An investigation is in progress.

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