Outage in DALENYS

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions

Resolved Major

July 29, 2025 - Started 9 months ago - Lasted about 1 hour
Official incident page

Incident Report

FR Nous avons identifié des difficultés sur la plateforme de paiement. L'incident est en cours d'analyse. EN We have identified ongoing difficulties on the payment platform. An investigation is in progress.

Components affected

DALENYS API DALENYS Offline Payments

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/29/2025 02:17PM

TSR-2090
- Début / Start : 29/07/2025 14h43 CEST
- Fin / End : 29/07/2025 15h08 CEST
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2

FR
Un correctif a été appliqué.
Le service a été rétabli.

EN
A fix has been applied.
The service has been restored.

INVESTIGATING 9 months ago - at 07/29/2025 01:13PM

TSR-2090
- Début / Start : 29/07/2025 14h43 CEST
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : A confirmer / To be confirmed
- Priorité / Priority : P2

FR
Le service revient progressivement en nominal depuis 15h08.
Nous continuons de monitorer le service.

EN
Nominal service has been observed since 3:08pm.
We are continuing to monitor the service.

INVESTIGATING 9 months ago - at 07/29/2025 12:51PM

FR
Nous avons identifié des difficultés sur la plateforme de paiement.
L'incident est en cours d'analyse.

EN
We have identified ongoing difficulties on the payment platform.
An investigation is in progress.

Latest DALENYS outages

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INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions - about 2 months ago

[SANDBOX] INCIDENT | Perturbation plateforme de test / Test platform perturbation - about 2 months ago

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