Outage in DALENYS

Incident processing / Processing incident

Resolved Minor

April 16, 2026 - Started about 17 hours ago - Lasted about 1 hour
Official incident page

Incident Report

FR Nous avons identifié des difficultés sur la plateforme de paiement. L'incident est en cours d'analyse. EN We have identified ongoing difficulties on the payment platform. An investigation is in progress.

Components affected

DALENYS Offline Payments DALENYS API

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Latest Updates ( sorted recent to last )

RESOLVED about 16 hours ago - at 04/16/2026 02:58PM

TSR-3211
- Début / Start : 16/04/2026 15h40 CEST
- Fin / End : 16/04/2026 16h35 CEST
- Catégorie / Category : Production Processing
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2

FR
L'incident est désormais résolu.

EN
This incident has been resolved.

MONITORING about 17 hours ago - at 04/16/2026 02:40PM

TSR-3211
- Début / Start : 16/04/2026 15h40 CEST
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production Processing
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2

FR
La situation est revenue en nominale.
Nous continuons de monitorer le service.

EN
The situation has returned to normal.
We will continue to monitor the service.

IDENTIFIED about 17 hours ago - at 04/16/2026 02:37PM

TSR-3211
- Début / Start : 16/04/2026 15h40 CEST
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production Processing
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2

FR
L'origine de l'incident a été trouvée.
La situation revient à la normale depuis 16h22.

EN
The root cause of the incident has been identified.
The situation has been returning to normal since 4:22pm.

INVESTIGATING about 17 hours ago - at 04/16/2026 02:23PM

TSR-3211
- Début / Start : 16/04/2026 15h40 CEST
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production Processing
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2

FR
Les investigations sont toujours en cours.
Nous reviendrons vers vous dans 15 minutes.

EN
Investigations are still ongoing.
We'll get back to you in 15 minutes.

INVESTIGATING about 17 hours ago - at 04/16/2026 02:07PM

FR
Nous avons identifié des difficultés sur la plateforme de paiement.
L'incident est en cours d'analyse.

EN
We have identified ongoing difficulties on the payment platform.
An investigation is in progress.

Latest DALENYS outages

Incident de reversement | Délai reversement 2 avril / April 2nd, settlement delay - 16 days ago

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions - about 2 months ago

[SANDBOX] INCIDENT | Perturbation plateforme de test / Test platform perturbation - about 2 months ago

EXTERNAL INCIDENT | Perturbations 3DS / 3D Secure disruption - about 2 months ago

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions - about 2 months ago

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