Outage in DALENYS

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions

Resolved Major
October 02, 2025 - Started about 1 month ago - Lasted about 14 hours
Official incident page

Incident Report

FR Nous avons identifié des difficultés sur la plateforme de paiement. L'incident est en cours d'analyse. EN We have identified ongoing difficulties on the payment platform. An investigation is in progress.
Components affected
DALENYS API

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/03/2025 06:37AM

TSR-2372
- Début / Start : 02/10/2025 18h18 CEST
- Fin / End : 02/10/2025 18h33 CEST
- Catégorie / Category : Production Processing
- Responsabilité / Responsibility : Externe / External
- Priorité / Priority : P1

FR
L’incident est désormais résolu et les services fonctionnent normalement.
L’origine exacte, liée à un prestataire externe, reste en cours d’analyse.

EN
The incident has now been resolved and services are operating normally.
The exact origin, linked to an external provider, is still under analysis.

MONITORING about 1 month ago - at 10/02/2025 04:42PM

FR

Le trafic est revenu à la normale à 18h33. Nous continuons de monitorer et vous informerons des causes de l'incident.

EN

Traffic is back to normal. We keep on monitoring and will inform you of the causes.

INVESTIGATING about 1 month ago - at 10/02/2025 04:28PM

FR
Nous avons identifié des difficultés sur la plateforme de paiement.
L'incident est en cours d'analyse.

EN
We have identified ongoing difficulties on the payment platform.
An investigation is in progress.

Latest DALENYS outages

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions - 1 day ago
INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions - 3 days ago
INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions - about 2 months ago
INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions - 2 months ago
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