Outage in DALENYS

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions

Resolved Major
September 16, 2025 - Started about 5 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

FR Nous avons identifié des difficultés sur les paiements en magasin Nexo. L'incident est en cours d'analyse. EN We have identified issues with Nexo in-store payments. An investigation is in progress.
Components affected
DALENYS Offline Payments
Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 09/16/2025 02:31PM

This incident has been resolved.

MONITORING about 5 hours ago - at 09/16/2025 02:07PM

TSR-2292
- Début / Start : 16/09/2025 15h11 CEST
- Fin / End : 16/09/2025 16h00 CEST
- Catégorie / Category : Production Processing
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2


FR
L'origine de l'incident a été identifiée.
Un correctif a été mis en place. Nous continuons de monitorer le service.

EN
The root cause of the incident has been identified.
A fix has been implemented. We continue to monitor the service.

INVESTIGATING about 5 hours ago - at 09/16/2025 02:01PM

FR
Nous avons identifié des difficultés sur les paiements en magasin Nexo.
L'incident est en cours d'analyse.

EN
We have identified issues with Nexo in-store payments.
An investigation is in progress.

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