Users in APAC region are experiencing network issues when accessing application endpoints in US MTS

This incident has been resolved.

We are continuing to monitor for any further issues.

Users can now access US MTS cluster from APAC region and issue recovered. The engineering team will continue monitoring this issue.

Users in APAC are experiencing network issues when accessing application endpoints in US MTS. Engineering is investigating potential ISP-related networking issues in APAC region.
Affected customers are encouraged to try using a different network and/or browsers to mitigate the issue.

We've identified that some users in Japan are experiencing an intermittent login issue when trying to access the US MTS. The engineering team is currently investigating.