Outage in DataRobot

Users in APAC region are experiencing network issues when accessing application endpoints in US MTS

Resolved Major
September 09, 2025 - Started 7 days ago - Lasted 1 day
Official incident page

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Outage Details

We've identified that some users in Japan are experiencing an intermittent login issue when trying to access the US MTS. The engineering team is currently investigating.
Components affected
DataRobot Website
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 09/10/2025 06:03PM

This incident has been resolved.

MONITORING 6 days ago - at 09/09/2025 06:14PM

We are continuing to monitor for any further issues.

MONITORING 7 days ago - at 09/09/2025 02:02PM

Users can now access US MTS cluster from APAC region and issue recovered. The engineering team will continue monitoring this issue.

INVESTIGATING 7 days ago - at 09/09/2025 11:26AM

Users in APAC are experiencing network issues when accessing application endpoints in US MTS. Engineering is investigating potential ISP-related networking issues in APAC region.
Affected customers are encouraged to try using a different network and/or browsers to mitigate the issue.

INVESTIGATING 7 days ago - at 09/09/2025 05:39AM

We've identified that some users in Japan are experiencing an intermittent login issue when trying to access the US MTS. The engineering team is currently investigating.

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